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Case Study for Utkarsh Small Finance Bank:

Challenges:
  • Device Limitation: The app had to be restricted to devices provided by Utkarsh Bank.

  • Low/No-Network Functionality: Ensure the app’s functionality in remote areas with limited or no network connectivity..

  • Data Sync and Account Creation: Develop a mechanism to sync data with the central database and create accounts when network connectivity is available.

Project Scope:
Develop a mobile app tailored to Utkarsh Bank’s needs, specifically designed to run on restricted devices and function in low/no-network areas.
  • Tailored Android App: Develop a secure and optimized Android app for Utkarsh Bank devices.
  • Offline Functionality: Implement features for offline banking operations, including data caching.
  • Authentication and KYC Integration: Integrate multi-factor authentication and KYC processes for secure account opening.
  • Data Synchronization: Develop a robust data sync mechanism for offline transactions.
Our Approach:
  • Tailored Android App Development:

    -Fermion leveraged the latest Android technology to develop a custom mobile app, ensuring compatibility with the devices provided by Utkarsh Bank.

    -The app was optimized for performance on restricted hardware, ensuring a seamless user experience for Utkarsh agents.

  • Network-Independent Functionality:

    -Implemented features allowing the app to function in low/no-network areas, ensuring uninterrupted service in remote parts of the country.

    -Developed an intelligent data caching mechanism to store transactions locally until a network connection was re-established.

  • Authentication and KYC Integration:

    -Implemented multiple levels of authentication to enhance security, including Aadhar verification and PAN card verification.

    -Integrated KYC processes to streamline account opening procedures for Utkarsh agents.

  • Data Sync and Account Creation:

    -Developed a robust mechanism to sync data with the central database whenever a network connection was available.

    Ensured that account creation processes were seamless, allowing Utkarsh Bank to expand its reach and open accounts efficiently.

Result:
  • Successful App Deployment: The mobile app has been live since 2019, serving as a critical tool for Utkarsh Bank’s financial inclusion initiatives..
  • Over 6 Lakh Accounts Opened: The app’s implementation has led to the successful opening of over 6 lakh accounts, underscoring its impact on Utkarsh Bank’s mission to reach remote communities.
  • Efficient Remote Banking: Utkarsh agents can now conduct banking operations seamlessly in low/no-network areas, significantly enhancing financial services accessibility in remote regions.
  • Accuracy Improvement: Over 10L accounts created till date for the remote area residents. 500+ Concurrent Agents work at the same time to make it possible.
Conclusion:
Fermion’s expertise in mobile app development played a pivotal role in realizing Utkarsh Bank’s vision for financial inclusion. By addressing the unique challenges associated with restricted devices and low/no-network areas, Fermion created a robust and innovative solution. The success of the mobile app is evident in the significant number of accounts opened, showcasing the transformative impact of technology in extending banking services to the farthest reaches of India.

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